Frequently Asked Questions

Straight answers about billing, pricing, and how we work.

If your question isn't answered here, send it to us directly — a real person on our team will reply, not a script.

01 Getting Started

Medical billing, medical coding, revenue cycle management, credentialing, AR & denial management, verification of benefits & prior authorization, patient help desk, CRM & practice support, and scheduling. You can pick a single service or hand off the full cycle.

From solo providers to multi-specialty groups and ambulatory centers. Our staffing and workflows scale with claim volume and complexity, so pricing adjusts to your practice rather than the other way around.

Most practices are fully transitioned within 2–4 weeks, with billing continuity maintained the entire time. Larger multi-provider groups may run slightly longer depending on payer complexity and existing data cleanup.

Access to your practice management/EHR system, a look at recent claims history, and payer contract details. We handle setup, testing, and staff training on our side so your front desk isn't burdened with the transition.

02 Pricing & Contracts

We're paid as a percentage of what's actually collected, so our incentives stay aligned with yours — we don't get paid for claims that don't get paid. Exact rates depend on specialty, claim volume, and which services you need.

No. We don't believe a contract term should be the reason you stay. Engagements are structured to be flexible based on ongoing performance.

No setup fees. Your free revenue assessment will lay out a clear, itemized quote before anything is signed, so there are no surprises once you're live.

03 Billing & Claims

Yes. We integrate with major EHR and practice management platforms rather than requiring you to switch systems, which keeps onboarding fast and disruption minimal.

As part of onboarding, we run an AR audit of your existing backlog, prioritize claims that are still within appeal or timely-filing windows, and work those alongside new claims so aged revenue isn't abandoned.

Denials are logged by root cause — coding, eligibility, authorization, or payer policy — so we can fix the pattern, not just the individual claim. Appeals are filed within payer-specific timelines with supporting documentation attached.

Yes — our patient help desk fields billing questions and payment plan setup on your behalf, so your front-office staff isn't pulled off patient care to answer statement calls.

04 Compliance & Security

Yes. Every workflow — data handling, claim transmission, and reporting — follows HIPAA-aligned procedures, with access controls and audit trails on protected health information.

Yes. You get transparent, regular reporting on collections, AR aging, and denial trends, so you always know exactly where your revenue stands — not just a monthly summary email.

40+ specialties, from cardiology and orthopedics to behavioral health and dermatology. See the full list on our Specialties page — coders are matched to your specialty's specific coding and payer rules.

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